How long will my order take to ship?

Standard shipping typically takes 2 - 3 business days. Expedited options can deliver in 1-2 days. You will receive a tracking number once your order ships.

What if my order is lost or stolen?

If your order is lost or stolen, contact us immediately. We will investigate and offer a solution. In most cases, we provide a replacement or refund.

Can I change the contents of my order?

You can change your order within 12 hours of placing it. Contact customer service to request changes. After 12 hours, modifications may not be possible due to processing.

What is your return policy?

We offer a 15-day return policy for unused items in their original packaging. To initiate a return, please contact customer support for instructions.

Do you offer international shipping?

At the moment, we deliver within the United Arab Emirates only. We’re working toward expanding our shipping to KSA and other GCC countries soon. Stay connected with us for updates as we grow.

How can I track my order?

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number on our website or the shipping carrier's website to track your order.

What payment methods do you accept?

We accept various payment methods, including credit/debit cards, Apple Pay, and other secure payment options. Please check the checkout page for the full list of accepted methods.

How can I contact customer support?

You can contact our customer support team via email, phone, or the contact form on our website. We are available to assist you with any inquiries or issues.

Contact Us


hi@sundooq.me
Al Habtoor Complex 79, Al Qusais III, Dubai, United Arab Emirates.